Order on line
We accept Mastercard, Visa, and American Express. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel or place on hold any order that does not match these criteria. All personal
information and credit card information will be protected by secure server
software.
For those US customers who wish to pay by cashier check or money order, their orders will
be processed immediately once the funds have cleared the bank. Only cashier check or money order issued by banks in US will be accepted. The cashier check or money order should be made payable to cosmeticamerica.com.
All orders will be billed in US currency. If you have any questions, please
contact us by E-Mail
info@cosmeticamerica.com or call us at toll free in U.S.A. at
1-800-718-1388 or Outside USA or California call us at 323-796-8188
Partial Order
Most of the items are shipped directly from our California fulfillment centers. Some items may be shipped from our fulfillment centers in other countries. To prevent any order processing delays, we will ship all in-stock items. You will only be charged for the items you receive. You will not be charged a separate shipping charge for multiple packages. Should an item on your order be out of stock, we will notify you either by email or by phone. We may offer you the option to substitute an out of stock item with another item and we'll be happy to ship the item free of shipping charges. If your order is originally over $100, we will honor the shipping charges.
When your credit card is charged?
When an order is placed, we will attempt to obtain an authorization for the order amount. An authorization will check to see if the credit card is valid and may reserve the funds. It is not the same as 'charging' your card. The order amount is reserved for up to 30 days. We utilize Address Verification Service to verify billing your credit card billing information. If the bank needs more info, we will send you an email message, or if necessary contact you by telephone. Your card is charged when the package is shipped.
Privacy
All transactions are secured for privacy. Cosmeticamerica.com will not sell,
rent or disseminate your personal information to other parties.
Shipping address different from billing address
CosmeticAmerica.com allows you to ship to an address other than your billing address. However, we do require that you provide us with the billing address that match's your card institution's records. We recommend that you contact your card institution to update them with your approved secondary ship-to addresses. Please note that orders may be placed on hold if we are unable to confirm the billing information with your credit card bank. If you are using an international credit card, we may require that you provide us with a signed authorization and proper identification to ship your products.
Email signed Authorization containing the following items:
1. Copy of the front and back of credit card.
2. Copy of a picture ID
3. A statement reading "I authorize CosmeticAmerica.com to ship my order to the following (shipping) address, followed by the billing address.
4. A handwritten signature and email to: service@cosmeticamerica.com
Processing time
All orders will require 24 - 48 business hours for processing time. Orders shipped with Express services must be submitted by Noon Pacific Time Monday thru Friday to be processed the same day. Please note that shipments may be delayed if there is any problem with the verification of your order.
No Shipments on Sundays & Holidays.
Shipping options
All orders will be shipped via UPS/USPS standard from our
fulfillment centers.
Free standard ground shipping for all orders over $100.00(net amount after coupon discount) in USA only.
Please see shipping chart for more details such as special delivery and
International shipping rates.
Click here for shipping schedules.
Shipping Chart with estimated delivery time. (All orders require 24 - 48 business hours for processing.)
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USA
(48 States)
Standard Ground
|
2-8
Business Days
|
$5.95,
FREE on order over $100.00
|
|
Expedited (USA)
|
2-4
Business Days
|
$8.95+$2.45
per item
|
|
2-Day Air
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2-3
Business Day
|
$13.95+$2.45
per item
|
|
Next Day Air
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1-2
Business Day
|
$24.95+$2.45
per item
|
|
FOR
APO/FPO, Alaska, Hawaii, US Virgin Islands, PR and Guam
|
7-10
Business Days
|
$8.95+$2.45 per item
|
Australia USPS Airmail, no tracking
|
2-4 weeks
|
$11.75 & up
|
|
Canada USPS mail, no tracking
|
2-3 weeks
|
$11.75+$2.45 per item
|
|
United Kingdom USPS Airmail, no tracking
|
2-4 weeks
|
$11.75 & up
|
|
International
Standard Airmail, no tracking
|
2-4
weeks
|
$17.95+$4.45 per item
|
|
International
Express Airmail, online tracking
|
5-10
Business Days
|
$34.95+$4.45
per item
|
Shipping to APO/FPO and U.S. Territories
We ship to APO/FPO U.S. Military addresses and U.S. Territories. We ship all orders via USPS Priority Mail to APO/FPO U.S. Military addresses and U.S. Territories. We are not able to ship Express service to APO/FPO U.S. Military addresses. Due to world events impacting the United States and other countries, shipments to certain military addresses may be delayed for up to 8 weeks.
International Order
We can ship to more than 30 international destinations via worldwide. Our preferred carriers are UPS or United States Postal Service (USPS). Once the package reaches your country it will be processed and handled by the foreign Customs for appropriate clearance. Your package will be delivered by the partnering local Post Office or UPS.
PLEASE NOTE: Shipping charges do not include taxes or duties. We recommend that you contact your local customs office to request the details of these charges. If you decide to refuse any shipments from CosmeticAmerica.com, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to CosmeticAmerica.com. This amount will be subtracted from your merchandise refund. CosmeticAmerica.com has made every effort to minimize the shipping costs and does not profit from these rates. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments please contact us.
Dangerous Goods: Perfumery products are classified as dangerous goods. Due to international postal regulations, we are unable to ship these products by Standard Airmail. If you order contains perfumery products, please select International Express shipping method.
Tax
We are a California based company. State law requires us to collect sales
tax of 8.75% on all orders shipped within California. Any orders outside of
California are exempt from sales tax.
For INTERNATIONAL shipments: each country has different regulations on
customs and duty.
We sell the goods free of sales tax when shipped outside of USA. However,
customer will need to be responsible for their country’s customs and duty on
their order. Also, customer will need to be responsible for any Brokerage fee charges by shipping carrier such as UPS.
Return and Exchange policy
If you are dissatisfied with the product, you may return any unopened
merchandise in its original condition. Please contact our customer service
to receive a Return authorization number (RAN) & warehouse address. Returns or Exchanges must include a RAN number. We are unable to accept any packages without a RAN.
Once the return number is obtained, please return your purchase in its
original packaging within 14 days of the invoice date. Your RAN number must be on the outside of shipping box. A full refund less
Shipping and gift wrap charges, postage & etc will be issued to your credit card upon receipt of merchandise.
For health reasons, we cannot accept returns of products that have been
opened, especially skincare and cosmetic items. There are no exchange or
refund on any items that has been used or don't have its original packaging.
We charge a 20% restocking fee.
Any shipping cost you incur to return the product to us will not be
refunded.
Please allow at least two billing cycles from the date of return for us to
issue a credit to your card. Credits are only issued for product that has
been returned, unused and in the same condition as originally sold.
If there are any discrepancies or product is damaged during shipment, please
notify our Customer Services within 24-48 hours after delivery so we can
file a claim at UPS. You must call our Customer Services 1-800-718-1388 or
Email to info@cosmeticamerica.com.
It is necessary for you to retain the damaged product with the original
packing in order to process the claim.
We need the following information to complete a return. (If information is
not complete, we are unable to process your return)
- Full name and address
- RAN number
- Telephone number
- E-mail address
- Original Invoice number
- Reason of Return
Canceling an Order
We will have your order dispatched within 24 hours.
Orders may be canceled providing you contact us no later than 8am PST the
next business day By E-mail to
cancel@cosmeticamerica.com
Customer service
We welcome any comments or requests for items that are not on our list.
Your feedback and suggestions are most invaluable to us.
Wholesale
For information on our Wholesale program please contact us at
wholesale@cosmeticamerica.com
for all customer service inquiries
Contact us by E-Mail at
info@cosmeticamerica.com
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